Digital Accessibility

B2Gnow is committed to designing and delivering software that is accessible to all users, including people with disabilities. We believe accessibility is essential to creating equitable digital experiences and supporting the public-sector organizations we serve.

Accessibility is not a one-time effort. It is an ongoing commitment embedded in how we design, build, and maintain our products.

Our approach to accessibility is guided by widely recognized standards and regulatory requirements:

We are actively aligning all B2Gnow solutions with these standards and continuously improving accessibility across our platform.

We provide Accessibility Conformance Reports (ACRs) based on the VPAT (Voluntary Product Accessibility Template) to help customers understand how our products comply with accessibility standards.

Available Documents

All VPATs document conformance to WCAG 2.1 AA (or higher). Please visit the B2Gnow Trust Center (trust.b2gnow.com) to view all available VPAT documents (on the left side, in the “Resources” section). We update these documents annually to reflect ongoing improvements and current accessibility support.

Accessibility is integrated throughout our design and development process:

Our solutions are designed to work with commonly used assistive technologies, including:

We aim to ensure that users can interact effectively with our platform regardless of how it is accessed.

We align with the latest U.S. Department of Justice guidance on digital accessibility.

Accessibility is a long-term priority at B2Gnow. 

We are committed to:

Q: Is the B2Gnow platform accessible to users with disabilities?
A: Yes. B2Gnow is committed to inclusive design. We recently completed a comprehensive effort to bring our entire suite up to WCAG 2.1 Level AA (or higher) and Section 508, ensuring compliance with Title II of the ADA.

Q: Do you have accessibility documentation available?
A: Absolutely. We have Accessibility Conformance Reports (ACRs) available for our platforms. Please visit the B2Gnow Trust Center https://trust.b2gnow.com (Left side, Resources section) to review and download these documents.

Q: What are your future plans for accessibility compliance?
A: Accessibility is a long-term product priority. We build our solutions with accessibility in mind and will publish updated VPATs documenting our support each year.

Q: Does your company have staff with digital accessibility knowledge, skills, and experience?
A: Yes, our company has staff with digital accessibility knowledge and experience across design, development, and customer education. Our design and development teams are trained to design, build and test accessible features, and a customer experience team trained to create accessible help content (articles, images, and videos), which together give us an intermediate level of in-house digital accessibility expertise that we are actively working to deepen over time.

Q: Does your company use an outside digital accessibility firm to support digital accessibility activities?
A: Not at this time.

Q: Does your company integrate accessibility into its design and development lifecycle?
A: Yes, we integrate accessibility throughout our design and development lifecycle by considering it from initial concept through release and maintenance. Our product designer reviews new designs and our design system for accessibility (for example, color contrast and clear focus states). Our developers and QA include accessibility checks as part of their regular implementation and testing workflow (including automated scans with tools like axe DevTools and manual checks such as keyboard navigation).

Q: Does your company include accessibility testing in its development lifecycle?
A: In development, features are built with accessibility in mind, including proper semantic markup, keyboard navigation, and screen reader compatibility. During QA, we conduct manual and automated accessibility testing, including color contrast checks, form validation, and assistive technology testing. Accessibility testing occurs at key milestones, including initial development, pre-release testing, and after updates or content changes, ensuring our digital products remain accessible throughout their lifecycle.

Q: What are the assistive tools used by your company?
A: We use a variety of assistive technologies and accessibility tools to ensure our digital products are accessible. These include NVDA, VoiceOver, and Axe DevTools.

Q: Do you have an intake and prioritization process for accessibility issues?
A: We collect accessibility issues through our standard support and ticketing channels, where reporters share links, steps to reproduce, and impact. Issues are tagged as accessibility, validated by a designated owner, and then prioritized based on impact and risk. Blockers to key tasks are addressed first and scheduled into upcoming sprints for fixing and retesting before closure.

Q: Does your company have procedures in place to maintain the accessibility of your digital product during the term of the contract?
A: Yes, our company has procedures in place to maintain the accessibility of our digital products throughout the term of the contract. Accessibility is embedded into our ongoing development, QA, and content update processes, ensuring that new features, updates, and published content continue to meet WCAG standards. We conduct periodic accessibility audits of the product, provide continued accessibility training for staff, and address any identified issues. Additionally, we update our VPATs annually to reflect current accessibility practices and any improvements made to our products.

Learn More or Request Information

For additional details about our accessibility practices or to request documentation, please contact us at accessibility@b2gnow.com. 

Last Updated: June 2026