Our comprehensive training and support program includes onsite training sessions, web-based training, online help system, online video help, user quick guides, detailed user manuals, phone based support, and email support. Beyond initial training, we offer unlimited web based training and support throughout our entire engagement with you. Our users say the system is easy to use, and we stand behind it to provide exceptional support. The simplicity of the system keeps training time low (just a few hours), and minimizes the need to contact support.
Unlimited, ongoing training is available by webinar at any time. B2Gnow offers regularly scheduled staff and vendor training webinars to all system users. Staff and Vendors can sign up at any time for these sessions. There is no additional cost to take advantage of these training opportunities.
Phone and email customer support is provided to staff and first tier email technical support/Help Desk is provided to vendors. Emergency technical support is provided 24/7. We aim to respond to all queries within 60 minutes. The Integrated Help Desk module provides immediate visibility of user issues and questions.