Our comprehensive training and support program includes onsite training sessions, web-based training, online help system, online video help, user quick guides, detailed user manuals, phone based support, and email support. Beyond initial training, we offer unlimited web based training and support throughout our entire engagement with you. Our users say the system is easy to use, and we stand behind it to provide exceptional support. The simplicity of the system keeps training time low (just a few hours), and minimizes the need to contact support.
B2Gnow software users (staff and suppliers/contractors) are happy to use the system because it makes their lives easier. Many already have login credentials, and with single sign on, users can maintain their certifications, view and manage contracts, attend a training class, and more from a single dashboard.
The system portal used by your staff and contractors/suppliers to access the system is branded specifically to your organization. All system generated communication – email, fax, hardcopy – is also branded to your requirements. Prominent branding of your organization helps increase user adoption and response rates, which all lead to higher quality and more comprehensive data collection.
Easily track good faith efforts, opportunities, responses, diverse spend amounts, contractor relationships and more. Every action facilitated through B2Gnow stays in the system for use in workflow view as it’s needed, or to be used in one of our 400 standard reports.